A little clarity. A lot of care.

Open the product you want, select any available options and add it to your cart. Proceed to checkout, enter your contact and delivery details, and complete your order using an available payment method.

Need help choosing or ordering? Message us on WhatsApp.

The payment methods available for your order are shown at checkout. Please review these options before placing your order.

Contact us as soon as possible with your order number and the change you need. We will check your order's processing status and confirm whether a change or cancellation is possible.

After completing checkout, check the order confirmation page and keep your order number. If you are unsure whether the order went through, contact us with the name and contact details used at checkout.

Enter your delivery address at checkout to see the shipping charge applicable to your order. Review the final total before confirming your purchase.

If you have received a courier tracking number, use it on the courier's tracking page. If you need a delivery update or have not received tracking details, send us your order number on WhatsApp.

Delivery timing depends on your location and the courier's service. Contact our team with your city and order number for the latest available estimate.

Check any available courier tracking updates, then contact us with your order number and tracking number. Our team can help you check the delivery status.

Contact us promptly with your order number and clear photographs of the item, its packaging and the delivery label. Keep the packaging while our team reviews the issue and confirms the next steps.

Contact our team with your order number, the product name and the reason for your request. We will explain the applicable return or exchange conditions before you send anything back.

Check the items received against your order details. If an item is missing, send us your order number and photographs of the package and items received so we can investigate.

Start with your main concern, such as excess oil, uneven-looking skin or daily sun protection. Read the product's ingredients, directions and suitability information before purchasing.

Our team can help you understand the available products. For a persistent skin concern or an existing skin condition, seek advice from a qualified dermatologist.

Check the product page and the information printed on the packaging. If you need clarification about a specific ingredient or how to use a product, contact us with its name.

Follow the directions and any patch-test instructions provided with the product. Introduce products individually so you can observe how your skin responds. Stop using a product if it causes irritation.

Follow the directions provided for each product. In a morning routine, sunscreen is generally the final skincare step before makeup. Check the packaging for application and reapplication instructions.

If you use prescribed treatments, ask your dermatologist how to combine them with your skincare products.

Results vary with the product, your skin and your routine. Follow the product directions consistently. We cannot promise the same result or a fixed timeline for everyone.

Follow the storage instructions on the packaging. Keep the product closed after use and check its expiry information before applying it.

WhatsApp: 0349 3599359
Email: medlysderma@gmail.com
Instagram: @medlysderma

For an order enquiry, include your order number, the name used at checkout and a brief description of the issue. For a product enquiry, include the product name and your question.

Never send passwords, payment PINs or one-time verification codes.

Use the password reset option on the account login page, if available. If you still need help, email us from the email address associated with your account.