MEDLYS Derma
Effective Date: October 21, 2026
Website: https://medlysderma.com
Welcome to MEDLYS Derma. We value your privacy and are committed to protecting your personal information when you visit our website, purchase our skincare products, contact our team, or interact with our brand.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you regarding your personal information.
By using our website, you acknowledge the practices described in this policy, subject to any consent required by applicable law.
We may collect the following categories of information:
When you place an order, create an account, or contact us, we may collect:
Full name
Email address
Phone or WhatsApp number
Billing and delivery address
City and postal code
Order history and purchased products
Information you voluntarily provide when contacting customer support
We collect information necessary to process and manage your purchases, including order details, payment status, transaction references, and delivery information.
Payments may be processed by third-party payment providers. We do not intentionally collect or store complete payment card details when payment processing is handled by those providers.
When you visit our website, we or our service providers may collect:
IP address
Browser type and device information
Website pages visited
Referring websites and interactions
Approximate location derived from technical information
Cookie identifiers and similar usage data
If you contact us through email, WhatsApp, social media, or website forms, we may retain your messages and relevant contact details to respond to your inquiries and improve customer service.
If you subscribe to marketing communications, we may also record your communication preferences.
MEDLYS Derma may use your information to:
Process, confirm, and deliver orders.
Verify customer and delivery details.
Provide order updates and customer support.
Respond to product questions and feedback.
Manage returns, refunds, exchanges, and complaints.
Improve our website, products, and shopping experience.
Detect fraud, prevent misuse, and maintain website security.
Understand website traffic and marketing performance.
Send promotional offers, product announcements, and updates where permitted and, when required, with your consent.
Meet applicable legal, accounting, tax, and regulatory obligations.
We use personal information only for purposes that are relevant to our business and permitted by applicable law.
Our website may use cookies, pixels, and similar technologies to keep the website functioning, remember preferences, understand visitor activity, measure advertising performance, and improve the shopping experience.
Depending on our website configuration, these technologies may be provided by Shopify, analytics providers, advertising platforms, or other integrated services.
You can manage cookies through your browser settings and, where available or required, through our website’s cookie consent preferences. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.
We do not sell your personal information for money. However, we may share relevant information with trusted third parties when necessary to operate our business, including:
E-commerce platform: Shopify, if used to host or operate our online store.
Delivery and logistics partners: To ship orders and provide delivery updates.
Payment providers: To process or verify payments.
Analytics and advertising providers: To measure website activity and campaign performance, subject to applicable consent requirements.
Technology and service providers: To support website hosting, customer service, security, and business operations.
Legal or regulatory authorities: Where disclosure is required by law or necessary to protect our legal rights.
We aim to share only the information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and contractual obligations.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we work to maintain appropriate safeguards for the information we handle.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, legal compliance, dispute resolution, and fraud prevention.
When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements and legitimate business needs.
Depending on applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Withdraw consent where processing is based on consent.
Opt out of promotional emails or marketing messages.
Exercise applicable rights concerning targeted advertising or data sharing.
To unsubscribe from marketing emails, use the unsubscribe link provided in the message, where available. You may also contact us directly.
To submit a privacy request, contact us using the details provided in the Contact Us section. We may need to verify your identity before completing certain requests.
Some information may need to be retained where required by law or necessary to complete transactions, resolve disputes, or protect our legal rights.
Our website or social media pages may contain links to third-party websites, payment services, social networks, or other platforms.
We are not responsible for the privacy practices, content, or security of websites we do not operate. We recommend reviewing the privacy policies of those third parties before providing them with personal information.
Some service providers may process or store information in countries outside Pakistan. As a result, your information may be subject to the laws of those jurisdictions.
Where required, we will take appropriate steps to ensure that personal information is handled in accordance with applicable legal requirements.
Our website is intended for a general consumer audience and is not designed to knowingly collect personal information directly from children in circumstances where parental consent is legally required.
If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter and take appropriate action.
We may update this Privacy Policy to reflect changes in our business operations, website functionality, service providers, or legal obligations.
Any revised version will be published on this page with an updated effective date. We encourage visitors to review this page periodically.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with a personal information request, contact us:
Brand: MEDLYS Derma
Website: https://medlysderma.com
Email: medlysderma@gmail.com
Phone/WhatsApp: 0349 3599359
We will review and respond to privacy-related inquiries within a reasonable timeframe, subject to applicable law.
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